Privacy Policy

This Privacy Policy describes how Tech2BD collects, uses, discloses, and protects your personal data when you visit or make a purchase from our website in Bangladesh. By using this site, you agree to the collection and use of information in accordance with this policy and applicable data protection and e-commerce guidelines of the People’s Republic of Bangladesh.

1. Information We Collect

We may collect the following types of information:

• Identification details such as your name, gender (where applicable), and date of birth;
• Contact details such as mobile number, email address, and delivery address;
• Account information such as login credentials and profile details;
• Order and transaction information, including products purchased, payment method and invoice details;
• Browsing and device information such as IP address, browser type, operating system, and cookies;
• Communication records such as messages sent via contact forms, emails, or social media.

2. How We Use Your Information

We use your personal data for purposes including:

• Processing and delivering your orders, and providing order updates;
• Managing your account, wishlists, and saved preferences;
• Responding to your inquiries, complaints, and customer support requests;
• Sending service-related notifications, such as changes to policies, security alerts, and transactional messages;
• Improving our products, services, website performance, and user experience;
• Displaying offers, promotions, or recommendations that may be relevant to you;
• Complying with legal obligations, regulatory requirements, and law enforcement requests.

3. Cookies and Similar Technologies

We use cookies and similar technologies to enable essential site functions, improve performance, and personalize content. Cookies help us remember your preferences, keep you logged in, and analyze site traffic. You can manage or delete cookies using your browser settings, but disabling certain cookies may affect the functionality of the website.

4. Sharing of Information

We may share your information with:

• Logistics partners and couriers to deliver your orders;
• Payment gateway providers and banks to process transactions securely;
• IT, analytics, or marketing service providers who help us operate and improve our services;
• Suppliers or brands for warranty, installation, or after-sales support where necessary;
• Government authorities or law enforcement agencies when required by applicable law.

We do not sell your personal data to third parties for their independent marketing purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These may include secure server configurations, encryption, access controls, and regular monitoring. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, transaction records may be kept for a certain period to comply with tax, accounting, or regulatory requirements in Bangladesh.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion or restriction of processing in certain circumstances;
• Withdraw consent for marketing communications at any time;
• Raise a complaint with us or with the relevant authority if you believe your rights are being violated.

To exercise your rights, you can contact our support team using the details provided on the Contact page.

8. Children’s Privacy

Our services are generally intended for adults capable of entering into binding contracts under Bangladeshi law. We do not knowingly collect personal data from children without appropriate consent. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

9. International Transfers

Some of our service providers or servers may be located outside Bangladesh. In such cases, your data may be transferred to and processed in other countries that may have different data protection standards. We take reasonable steps to ensure that your information remains protected in line with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites or apps. We are not responsible for the privacy practices or content of those third-party platforms. We encourage you to review their privacy policies before sharing any personal information with them.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. The latest version will always be available on this page with an updated effective date. Continued use of Tech2BD after any changes means you accept the updated Privacy Policy.