Return & Refund Policy

This Return & Refund Policy explains when and how you can request a return, replacement, or refund for products purchased from Tech2BD. Our policy is designed to be fair to customers while complying with applicable consumer protection rules and e-commerce guidelines in Bangladesh.

1. Eligibility for Return or Replacement

You may be eligible to request a return or replacement if:

• The product is damaged, defective, or broken upon delivery;
• You received the wrong product, size, color, or variant compared to your order;
• The product is expired or close to expiry (for applicable categories);
• The product is significantly different from its description or displayed image on the website.

Eligibility is subject to inspection and verification by our quality control team or logistics partners.

2. Non-Returnable Items

Certain products cannot be returned due to health, hygiene, safety, copyright, or regulatory reasons. Examples include:

• Personal care items, undergarments, and intimate products;
• Perishable goods such as fresh foods, chilled or frozen items;
• Opened software, digital products, or activation codes;
• Products that are marked as “non-returnable” on the product page.

If a product is non-returnable, it will be clearly mentioned where possible before you place the order.

3. Time Frame for Return Requests

Unless otherwise specified for a particular product or category, you should raise a return or replacement request within 48 hours of receiving the product. For certain categories, such as electronics or appliances, a different time frame or brand warranty process may apply, which will be communicated on the product page or during delivery.

4. Condition of Returned Items

To qualify for a return or replacement, the product should generally be in the following condition:

• Unused, unwashed, and without any customer-induced damage;
• All original tags, manuals, warranty cards, freebies, and accessories included;
• Original box or packaging still intact, unless damaged during delivery;
• Valid proof of purchase, such as invoice, order number, or SMS confirmation.

5. Return and Pickup Process

To initiate a return, you should contact our customer support through the channels mentioned on the Contact page, or use any designated return request option available on the website or app. Our team may ask for photos or videos of the product and packaging to quickly assess the issue. Once a return is approved, we will arrange pickup through our logistics partners where available, or guide you on how to send the item back.

6. Inspection and Approval

All returned products go through a quality inspection. If the issue is confirmed (for example, wrong, damaged, defective, or mismatched item), we will process a replacement or refund as per your preference and product availability. If the product fails the inspection due to non-compliance with this policy (for example, used or damaged by customer), the return may be rejected and the item may be sent back to you.

7. Refund Methods and Timelines

Approved refunds will be processed using one of the following methods:

• Refund to the original payment method (card, bank, mobile wallet) where supported;
• Store credit or voucher that can be used for future purchases on Tech2BD;
• Cash refund through designated channels for Cash on Delivery orders, where applicable.

The actual time required to receive a refund may vary depending on the payment provider, bank processing, or mobile financial service policies. In general, refunds may take several working days after approval to reflect in your account.

8. Delivery Charges

If you receive a wrong, damaged, or defective product, the reasonable return shipping cost or pickup charges (if any) will typically be borne by Tech2BD, in line with applicable regulations and our internal policy. If you return an item for other reasons, such as change of mind where allowed, original shipping fees may not be refundable and you may be responsible for return shipping charges.

9. Compliance with Bangladeshi Regulations

This Return & Refund Policy is intended to follow relevant consumer rights and digital commerce guidelines of Bangladesh. In the event of any conflict between this policy and mandatory legal requirements, the applicable legal provisions of the People’s Republic of Bangladesh shall prevail.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how returns and refunds are handled on Tech2BD.